Terms & Conditions
All Rights Reserved Provenance Meals 2018
SECTION 1 - DISCLAIMER AND LIABILITY WAIVER
By using Provenance Meals products or services, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about any change in your diet.
We do not claim our meal program, products, or services will alleviate, heal or cure any health condition or symptom. No product or service Provenance Meals offers is meant to diagnose, treat, prevent or cure any medical condition. The statements made by Provenance Meals on this website and our programs and products have not been evaluated by the Food and Drug Administration.
It is important to put your Provenance Meals meals and perishable items in the refrigerator when you receive them. If you receive deliveries from Provenance Meals or receive our products through any other means, you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh and preservative-free, it will go bad if not properly cared for.
SECTION 2 - PAYMENTS
Payment is due upon purchasing your Provenance Meals product or program online, and prior to the delivery of any products.
SECTION 3 - DELIVERY DISCLAIMER
All Provenance Meals products are to be kept refrigerated until consumed, and freshness cannot be not guaranteed past the 3rd day upon receipt. It is up to the client to maintain freshness once received. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the order or there is no safe place to leave it, we will bring your order back to our kitchen. We cannot guarantee a re-delivery.
In order to help the delivery process, please provide us with as much information as you can to help us locate your home, business or apartment. We will not be liable if unclear delivery information causes you to miss your order.
Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.
SECTION 4 - MODIFICATIONS & CANCELLATIONS TO PROGRAMS
Because everything is specially made to order, we require a minimum of 48-hours notice for any changes to an order, including but not limited to paused delivery, delivery address changes, allergy changes, and delivery window changes. Purchases are non-refundable, but eligible for store credit.
SECTION 5 - weather & Traffic allowances
We cannot guarantee delivery within your selected time slot, due to many reasons, including weather, traffic, and other factors outside of our control. In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible. As both traffic and weather are outside of Provenance Meals’s normal control, refunds will not be issued for affected orders.
SECTION 6 - DISCLAIMER
This site and all contents of the site are provided on an "AS IS" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, and that Provenance Meals shall not be liable for any damages of any kind related to your use of this site and our services.
SECTION 7 - INDEMNIFICATION
You agree to defend, indemnify and hold Provenance Meals, its employees, officers, board of directors, consultants, agents and affiliates harmless from and against any and all claims, damages, costs and expenses, including costs and attorney’ fees, arising from or related to your use of the site and our services.
SECTION 8 - SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this website are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Provenance Meals. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Provenance Meals.
The contents of our website is intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our website. You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the website, or any related software.
SECTION 9 - COMMUNICATIONS
You agree that Provenance Meals may send electronic mail to you for the purpose of advising you of changes or additions to this website, any Provenance Meals products or services, or for such other purpose(s) as Provenance Meals deems appropriate. You have the option to opt-out of marketing communications.
SECTION 10 - IMAGES
The images and colors displayed on the website do not necessarily represent or depict actual meal programs or food offered by Provenance Meals. Meals and meal programs are subject to change without notice.
SECTION 11 - INAcCURACY DISCLAIMER
From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).