Everything we make at Provenance is designed to transform your health, deliciously! Our nutrient-dense, balanced meals are always gluten-free, dairy-free and refined sugar-free. Select from our 2-7 day meal programs, which allow you to choose your prepared meals from our weekly rotating menu, or one of our cleanse programs, designed to kick start weight loss and reset your digestive system for a healthier gut. Optional subscription plans auto-renew your order each week to make achieving better health easy. We deliver every Monday, Wednesday, and Friday morning, straight to your door.
How it Works
Where and when do you deliver?
We deliver to Manhattan, Brooklyn, Queens, and the Bronx in New York City. Depending on your location we have various delivery windows including 7:00-11:00pm the night before, overnight by 5:00am, and between 6:00-9:00am on Monday, Wednesday, and Friday.
Please be advised that we can not be responsible for orders delivered late due to unforeseen circumstances such as traffic, weather, and street closures. Drivers will follow the delivery instructions indicated on your order. If they are unable to reach you by buzzer, phone, or text message within 15 minutes of arriving, your bag(s) will be placed at location outside of your door, at their discretion. You will receive a text message or email alerting you of this location.
If you are on a tight schedule, we suggest selecting our 12am-5am delivery window. Your bag(s) can be left at a location of your choosing outside your door or with a doorman for you to collect in the morning. Please contact us at firstname.lastname@example.org if you are having trouble finding a delivery window that works best for your schedule.
When is your order deadline?
Thursday at midnight is the order deadline for Monday deliveries. Saturday at midnight is the deadline for Wednesday deliveries and Monday at midnight is the deadline for Friday deliveries.
Where do you get your ingredients?
We've established relationships with local growers and producers to bring you grass fed meats, wild sustainable seafood, and local seasonal vegetables. Most of our farmers are within the Hudson Valley region and Lancaster County, PA.
How long will my meals stay fresh?
Our meals are designed to be enjoyed within 3 days of receiving your delivery. We recommend refrigerating your food as soon as you receive it and eating the dishes by the "Best By" date on the container.
Where is the food prepared?
All meals are made from scratch in a Grade A licensed commercial kitchen on the beautiful Brooklyn waterfront.
How is the food packaged?
Most of your meals will arrive in compostable containers made of bagasse, a by-product of sugarcane processing, which is a tree-free renewable resource. When you're done enjoying your meal, you can dispose of the container as you would food waste. The lids to the containers are recyclable, please remove them and put them into your recycling bin.
Soups and stews are cooled and put into BPA-free plastic pint and quart containers. New York City recycles hard plastics, so you can add them straight to your recycling bin, or wash and re-use.
Everything is packed into an insulated compostable bag with frozen ice packs to ensure the freshness of your meals. Leave your ice packs and bags with your doorman or in front of your apartment door and we will pick them up!
We cook our food just to the point of being perfectly done. To get the maximum taste out of your meal as our chefs have intended, you'll want to gently reheat your food until it is just warmed through.
All our meals come with heating instructions. Depending on the meal, we prefer the oven or stovetop for reheating. When using the oven, preheat to 350°F, place your meal in an ovenproof dish or baking sheet, cover tightly with foil, and heat until warmed through the middle, usually anywhere from 8 to 15 minutes, depending on your oven and the particular dish you're warming. On the stovetop, add 1-2 Tbsp water or stock, cover and gently re-warm your dish. If it's a curry, soup or stew, place your meal in a saucepan and bring to a gentle simmer. Simmer for a few minutes until just warm.
If you're using a microwave, make sure to use a microwave safe dish (no plastic), and microwave on a low heat setting, so as to not destroy the nutrients in the food. Check frequently to prevent overcooking.
What's the best way to reheat my food?
All of our meals are gluten-free, dairy-free with no refined sugar. Please note our meal delivery and cleanse programs are not intended for people with severe allergies.
During checkout, you can let us know if you have eggs, shellfish, pork, peanuts, or tree nut allergies. Our team will do our best to ensure no meals you order contain these ingredients.
You may also view full ingredient lists by clicking on the meal's title, so please order according to your own dietary preferences.
If you have other allergies and would like to know if we can accommodate, contact our team to discuss our Concierge Services.
I have a food allergy. Can I still order from Provenance Meals?
We have a 48 hour cancellation policy. If you can't receive your scheduled delivery, please notify us at least 48 hours in advance and we will credit you for the amount of the order. Because everything is specially made to order, we also require a minimum 48 hours notice for any changes to an order, including but not limited to, paused delivery, delivery address changes, allergy changes, and delivery window changes. All purchases are non-refundable, but eligible for store credit if modified or canceled 48 hours before scheduled delivery. For more information, please see our terms and conditions.
What is your cancellation policy?
To manage your subscription, please contact us to update personal information, payment information, and pause or cancel future deliveries.
How do I manage my subscription?
We can help you kick start weight loss with one of our cleanse programs. Another option is to choose the Paleo-friendly options on our menu, which contain no grains, beans, legumes or dairy and are naturally low-carb while still containing all the nutrients you need. Moreover, if you stick to a whole foods diet, of which Provenance Meals is a part, then weight loss is typical.
There are many factors that go into weight loss, so if you've been sticking to a whole foods diet and not seeing the results you’d like, then our nutrition counselors are ready to offer you personalized, individual support.
Will I lose weight?
We do not provide nutritional information and calorie counts for our meals as we believe true health, and even weight loss, goes far beyond calories in and calories out. How your body digests food is always going to be more important than calories or recommended daily allowances of specific isolated vitamins. In addition, our meals are cooked from whole ingredients that don't contain any gluten, dairy and refined sugar, so they are free of the common ingredients that can promote inflammation and weight gain in many individuals. By eating a whole foods diet based on grass fed meats, wild fish, and organic local vegetables, with moderate portions of whole grains, calorie counting often becomes unnecessary. For more information, check out the five main reasons why we believe counting calories is not essential on your wellness journey.
Do you provide nutritional information?
Send us an email at email@example.com.